Privacy Policy

1. Introduction

This Privacy Policy explains how information is collected, used, and protected when you use the Appoki Health platform and applications published by Appoki Limited.

We are committed to protecting personal data in accordance with Taiwan law, including the Personal Data Protection Act.

2. How the App Can Be Used

The App may be used in two modes:

Stand-Alone Mode

When used independently:

• All data remains private to the user
• No clinic has access to the data

Connected Clinic Mode

When you connect with a clinic:

• Selected data may be shared with the clinic
• Shared data may be used for medical care and services.

You control what information is shared.

3. Information We Collect

Depending on how you use the App, we may collect:

Personal Information

• Name
• Contact Information
• Date of Birth
• Gender
• Account Credentials

Health and Lifestyle Data

• Health information you enter
• Food journal entries
• Exercise records
• Health notes

Device Data

The App may aggregate data from compatible devices such as:

• Continuous glucose monitors (CGM)
• Smart scales
• Other health monitoring devices

Clinic Records

If connected to a clinic:

• Prescriptions
• Physician Notes
• Consultation Records
• Treatment Plans
• Health Checkups

Technical Information

• Device Type
• Operating System
• Log Data
• Security and diagnostic data

The app may collect anonymized usage statistics, such as feature usage, system performance, and bug reports, to help us improve service quality and user experience. This data cannot be used to identify individual users.

4. How We Use Your Information

Information may be used to:

• Provide the App's features
• Enable health tracking
• Display health metrics and device data
• Enable messaging with clinics
• Store medical records
• Improve the App
• Maintain security and reliability.

Where necessary, we may engage third-party service providers to assist in providing technical services for this App (such as cloud infrastructure or system maintenance). Such service providers may only access relevant data to the necessary extent and must comply with data protection and confidentiality obligations.

5. Sharing Data with Clinics

You decide what information to share with a clinic.

Shared information may be used by the clinic to:

• Support medical consultations
• Provide guidance or follow-up
• Maintain medical records.

If certain data is not shared, the clinic may not be able to provide some services.

6. Data Ownership

All personal and health data about you belongs to you.

We do not sell or distribute identifiable user data to third parties.

7. Aggregated and Anonymized Data

We may generate aggregated and anonymized statistics that:

• Cannot be linked to any individual user
• Contain no personal identifiers.

These statistics may be used for research, product improvement, or marketing.

8. Data Storage Location

All patient and user data is stored within Taiwan in certified secure data centers.

9. Data Security

To protect user data, we use industry-standard security measures such as:

• Encrypted communication
• Access controls
• Secure infrastructure

To maintain system stability and security, the app may collect diagnostic information related to system errors or application crashes. This information is primarily used for troubleshooting and system improvement.

10. Data Retention

We retain data:

• While your account remains active
• As required by healthcare record regulations
• As needed to provide services.

Medical records may be retained by clinics according to applicable medical laws.

11. Access to Medical Records

Medical records generated by a clinic are maintained by that clinic.

You may request a backup copy of your medical records directly from the clinic that created them.

12. Your Rights

Under the Personal Data Protection Act, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion where legally permitted.

13. Messaging Records

Messages exchanged with clinic staff may be stored and may become part of your medical record when relevant to care.

14. Policy Updates

We may update this Privacy Policy periodically.

Users will be notified of significant changes.